Bronze Support Package
Our basic Package that include a 4 hour response time along with remote support of users and basic server supporting including monitoring
Silver Support Package
This Package has all Bronze plus Server Patching and Anti Virus / Security Monitoring. Our Project Hourly Rate is also discounted and minor tasks (Add users /email) are included
Gold Support Package
Includes all Silver plus Offsite backup for servers up to 500 GB, further reduced Project Hourly Rate, Patch management and advice on strategy, DR and planning. The response time is also reduced to 2 hours
Platinum Support Package
This package is designed for larger organisations of over 75 users with distributed site. Please contact us to discuss your requirements in more detail
99.6% SLA with 97.4% of calls resolved remotely
Our SLAs are at the heart of our performance and something we are committed to deliver.
- We have 99.6% of calls resolved within your SLA
- 98% of them without the need to visit
Simple Plans to suit your business at affordable prices and free call out.
Our response and fix times are something we are proud of. Ask for a reference from on eof our client to hear it for your self.
If you only need specific support call us to discuss what we can offer you.
Get in touch!
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Frequently asked Questions
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When you select ALL IT you will notice how we listen to your requirements and work a solution with an understanding of the business benefits you are basing your decision on.